Legal

Star Oil Voucher System - Privacy Policy

Last updated: June 2026
Application Portal: https://staroil.services
Corporate Website: https://staroil.com.gh
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Introduction
Star Oil Company Limited ("Company", "we", "us", or "our") respects your privacy and is fully committed to protecting your personal data. This Privacy Policy outlines how we collect, process, store, and safeguard your information when you use the Star Oil Voucher System hosted at staroil.services (the "Application") and its corresponding digital wallet and voucher delivery platforms.

This policy is designed to meet our statutory transparency requirements under the Data Protection Act, 2012 (Act 843) of Ghana.
1. Data Controller and Platform Ecosystem
1.1 Data Controller: Star Oil Company Limited acts as the Data Controller for the personal data collected during your registration and use of the Application. For any questions regarding your data privacy, please contact our Compliance Officer at customercomplaints@staroil.live.
1.2 Domain Structure: The voucher system application, ledger database, and user dashboard operate exclusively under the domain [https://staroil.services](https://staroil.services). This infrastructure is separate from, but officially affiliated with, our primary corporate web presence located at [https://staroil.com.gh](https://staroil.com.gh).
2. Information We Collect
To provide a seamless digital wallet and automated voucher redemption experience, we collect the following categories of information via staroil.services:

  • Information You Provide Directly
    • 1. Identity and Account Data: Full name, mobile phone number, email address, and account login credentials (PINs).
    2. Profile Data: Your preferences, saved settings, and voucher usage history.

  • Transaction and Financial Data
    • 1. Transaction Records: Details of wallet top-ups, transaction amounts, timestamps, voucher issuance codes, and voucher redemption statuses.
    2. Payment Gateway Data: When making purchases or topping up your in-app wallet, your transactions are processed directly by our licensed partner, Hubtel.
    3. Important Note on Payment Security: Star Oil does not collect, read, or store your mobile money wallet PINs, bank account numbers, or debit/credit card sensitive details. All payment processing runs entirely within Hubtel’s secure infrastructure. Hubtel only shares transaction status parameters (Success, Reference ID, Amount) with our servers to credit your in-app wallet balance or issue your voucher.

  • Technical and Usage Data
    • 1. Device Information: IP addresses, unique device identifiers (IMEI/UUID), operating system, and mobile network operator details.
    2. Location Data: If authorized by your mobile device or browser settings on staroil.services, we may collect location details to help you find the nearest authorized Star Oil filling station for voucher redemption.
3. How We Use Your Data
We process your personal data strictly for lawful purposes under Act 843, including:
  • Service Delivery:
    • Creating your account, managing your closed-loop in-app wallet balance, generating secure digital fuel vouchers, and recording pump-side station redemptions.
  • Authentication and Security:
    • Sending One-Time Passwords (OTPs) via SMS to verify your identity during account login and at the point of voucher redemption.
  • Customer Support:
    • Resolving failed transaction reversals, managing account queries, and addressing app performance complaints.
  • Regulatory Compliance:
    • Maintaining accurate digital transaction ledgers for accounting, anti-fraud verifications, and compliance monitoring.
4. Legal Basis for Processing
Under Ghana’s Data Protection Act, we process your information based on: 1. Contractual Performance: The data is necessary to execute the services you requested (e.g., fulfilling a voucher purchase). 2. Consent: Where you have explicitly authorized specific actions, such as enabling location tracking to locate filling stations. 3. Legal Obligation: To comply with national financial tracking and anti-money laundering reporting requirements.
5. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal data to third-party advertisers. Your information is shared only with trusted entities crucial to our service delivery: Payment Processors (Hubtel): To handle secure inbound mobile money and card transaction routing. Star Oil Service Stations: Outlets nationwide access voucher system validation records to verify and extinguish active vouchers using OTPs when you purchase fuel. Law Enforcement or Regulatory Authorities: If requested formally under prevailing Ghanaian law or by an explicit court order.
6. Data Security and Storage
6.1 We implement highly strict technical and organizational measures to shield your data from unauthorized access, accidental alteration, disclosure, or destruction.
6.2 All data transmissions between your device browser, our host servers at staroil.services, and Hubtel’s APIs are encrypted using secure end-to-end transport protocols (HTTPS/TLS).
6.3 Access to your internal user records is strictly restricted to authorized Star Oil technicians and compliance personnel on a need-to-know basis.
7. Data Retention
We retain your personal data and transaction ledgers for as long as your account remains active or as required to fulfill the operational purposes outlined in this policy. If you choose to close your account, we are legally required to retain basic transaction and invoice metadata for a minimum period mandated by Ghanaian tax and financial recording laws before permanent deletion.
8. Your Legal Data Rights
In accordance with Act 843, Ghanaian users hold the following rights regarding their data:
  • Right to Access:
    • You can request a clear copy of the personal data we hold about you.
  • Right to Rectification:
    • You can update or correct any inaccurate profile information inside the app at any time.
  • Right to Erasure ("Right to be Forgotten"):
    • You can request the total deletion of your account and related profile details, provided there are no active, unextinguished wallet balances or pending legal holds on your ledger.
  • Right to Object:
    • You can withdraw your consent for future location tracking or optional notification messages via your device settings.
    To exercise any of these rights, please lodge a formal request via email to our support team.
9. Changes to This Privacy Policy
We reserve the right to review and update this Privacy Policy to reflect changing system workflows or updates to national fintech and privacy laws. We will notify you of any structural modifications by posting the updated text within the staroil.services web interface and changing the "Last Updated" date at the top of the page.
10. Contact and Complaints
If you believe your data has been handled incorrectly or have queries about this document, please reach out to us at:
  • Email: info@staroil.com.gh
  • Phone: +233 55 144 4522 | +233 55 144 4511
  • Headquarters: Off La-Tebu Road (Ghana Water Co. Road), East Cantonments, Accra, Ghana.

You also hold the legal right to lodge complaints directly with the Data Protection Commission (DPC) of Ghana at www.dataprotection.org.gh.

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